Following the deployment of your management and automation software, a support team is set up to support the life cycle and evolution of the system. We enter a stage of continuous development where we can support you as much on product management, development or refinement of certain modules.
Our team guides you in designing a long-term roadmap and understanding new technological challenges. This phase is designed in collaboration with your team and can take several forms.
Our service agreements guarantee constant, proactive support and the ability to react to unforeseen events.
Thanks to time banks, it is possible to ensure regular and constant progress of your solution.
Our team stays informed about your progress and proactively suggests ideas to support your growth.
The lifecycle of an enterprise system can easily span decades. It is essential to keep it healthy, functional, and relevant. A support agreement ensures the viability of your software and your project.
Strategic hosting is carried out in order to select a supplier adapted to your needs and budgets.
Software maintenance ensures the viability of the software at all times.
A service level agreement ensures that your problem is responded to and resolved within the expected time frame.
Our team supports you in the continuous development of new modules and adjustments throughout the lifecycle.
Our experience with Witify has been nothing short of exceptional. [...] Their consistently innovative and effective results have earned our highest recommendation for any business looking for a superior long-term technology partner.
Custom software is not a fixed product, but an evolving solution that must remain secure, efficient and adapted to new technologies. Without rigorous monitoring, it becomes vulnerable to security breaches and can lose efficiency. Ensuring regular updates and monitoring the evolution of libraries and dependencies helps guarantee its long-term stability.
Over time, technology infrastructures change and software must remain compatible with new versions of operating systems and cloud environments. Proactive maintenance optimizes performance and prevents interruptions. In the event of an incident, a structured service level agreement allows for rapid support with responsive support and direct access to the technical team.
Beyond patches, software evolution is just as crucial. A well-defined roadmap allows you to integrate new features and adapt the tool to the growing needs of the company. Relying on continuous maintenance means ensuring the sustainability and competitiveness of your digital solution.
Although you can host your server and data on-premise , we highly recommend cloud hosting which will facilitate our monitoring and continuous updating of your software without any obstacles. We generally use Digital Ocean and AWS which offer competitive offers hosted in Canada. We remain flexible and can adapt according to your needs.
We have several service level agreements that ensure responses and problem resolutions within defined times. Depending on your response needs, several options are available to you. We have Enterprise packages that ensure response times of less than 30 minutes and additional coverage under certain conditions.
A technological project can last several decades. However, like a building, it is necessary to ensure its maintenance and evolution to prevent it from eroding. Investing in its maintenance and continuous development allows the software to remain relevant at all times and ensure its sustainability.
Small businesses (less than 100 employees) typically invest 6.9% of their revenue in IT, while medium-sized businesses (100-1000 employees) typically invest 4.1% of their revenue in IT. Depending on the industries and operational reality, planning 0.5-2% for the ongoing development of the core management software is a relevant investment for the company. It is important to evaluate the forecasts with an expert in order to maximize the impact of the invested budgets and the roadmap forecasts.
