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Software support and maintenance

The support and maintenance of your enterprise software guarantees its longevity and evolution in line with your growing objectives.
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Your technology partner

Once your management and automation software has been deployed, a support team is put in place to accompany the lifecycle and evolution of the system. We enter a phase of continuous development where we can support you in product management, development or the refinement of certain modules.

Our team can help you design a long-term roadmap and understand new technological challenges. This phase is designed in collaboration with your team and can take several forms.

A solution that gets all the support it needs

Peace of mind

Our service agreements guarantee constant, proactive support and the ability to react to the unexpected.

Planning

Thanks to hour banks, you can ensure regular and constant progress of your solution.

Growth

Our team keeps abreast of your progress and proactively proposes ideas to support your growth.

Our continuous support & development process

The lifecycle of an enterprise system can easily extend over several decades. It's essential to keep it healthy, functional and relevant. A support agreement guarantees the viability of your software and your project.

01

Hosting and servers

A strategic hosting analysis is carried out to select a provider suited to your needs and budget.

  • Server management
  • Performance monitoring
  • Data backup
02

Software maintenance

Software maintenance ensures software viability at all times.

  • Implementation of real-time error detection tools
  • Monitoring of libraries and dependencies
  • Security updates
03

Service Level Agreement

A service level agreement ensures a timely response and resolution.

  • Defined resolution times
  • Expected response times
  • Access to direct communication (e-mail, phone, Slack, etc.)
04

Roadmap and development

Our team supports you in the ongoing development of new modules and adjustments throughout the lifecycle.

  • Dedicated project manager
  • Dedicated engineer
  • Bank of scheduled hours
  • Product meetings

What our customers say

Our experience with Witify has been nothing short of exceptional. [...] Their consistently innovative and effective results have earned our highest recommendation for any company looking for a superior long-term technology partner.

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Kenya Kondo
President, Workstart

Discover some of our achievements

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2023 / Case study / Web application

Arto Galleria

Arto Galleria is an online marketplace dedicated to promoting local and international talent via a simple, user-friendly platform. Witify has developed this virtual art gallery to promote the visibility and acquisition of works of art worldwide.

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2023 / Case study / Management & automation software

MyMatchWork

Matchwork is a B2B and SaaS platform for human services agencies supporting individuals who face barriers to employment.

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2023 / Case study / Custom software development

SAUVéR System

Increasingly widespread, electric car-sharing in municipalities is as much an organizational challenge as a technological one. The SAUVéR platform facilitates fleet management, car-sharing and equipment sharing on a municipal and regional scale, from dispatching to invoicing, via control systems.

Read case study

Questions and answers

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Witify

Custom software development

info@witify.io

(514) 916-3026

While it's possible to host your server and data on-premise, we strongly recommend cloud hosting, which will make it easier for us to monitor and continuously update your software without hindrance. We generally use Digital Ocean and AWS, which offer competitive packages hosted in Canada. We remain flexible and can adapt to your needs.

We have several service level agreements (SLAs) in place to ensure timely response and problem resolution. Depending on your response needs, you have several options. We have Enterprise packages that ensure response times of less than 30 minutes, and additional coverage under certain terms and conditions.

A technology project can last for decades. However, just like a building, it needs to be maintained and developed to avoid erosion. Investing in maintenance and ongoing development ensures that the software remains relevant at all times, and that it lasts.

Small companies (fewer than 100 employees) typically invest 6.9% of their sales in IT, while medium-sized companies (100-1000 employees) typically invest 4.1% of their sales in IT. Depending on the industry and operational reality, a 0.5-2% plan for the ongoing development of core management software is an appropriate investment for the company. It is important to evaluate forecasts with an expert in order to maximize the impact of invested budgets and roadmap forecasts.